FAQ

VPS Cloud Platform

You bet! We break this down via product:

VPS: We’ll make sure you’re able to connect to your machine. If you need additional support, you can opt for our Managed VPS option which allows for custom software installation, basic configuration, and streamlined updates.

You can use it for anything you’d like!* You can host websites, a VPN server, a gaming server, or a business application. 

*We do not allow pornographic meterials on our servers, please be sure to read our TERMS AND CONDITIONS

It really depends. We can help you with this if you have problems, but only for legit mailers. We do not enforce any SMTP restrictions, however if we do detect mass spamming, we’ll need to do something about it. We don’t just act, you’ll be warned until it becomes unreasonable.

Absolutely, and we can even network them together, or throw a load balancer in front of them allowing for load balancing and distribution. A load balancer allows more than one VPS to “share the load”

Yes! We even have templates for Windows and Linux containing everything you need to run a WOTLK private server. More templates are coming soon, for additional expansions and additional cores (TrinityCore is the only supported templetized core, but we can install any core you’d like!)

HostThatVPS does not block any ports by default. Usually a software firewall is the culprit. We will configure your Windows firewall, or Linux Firewall (firewall-cmd, IPTABLES, etc) for free, just submit a ticket if you need help.

Billing questions

We’re currently only supporting PayPal. We’re hard at work adding additional vendors.

There are no fee’s of any kind, other than what you’ll see on your monthly invoice. We don’t have overages, and most everything is truly unmetered.

Absolutely not. We have a month-to-month business model for all our services. We do however, offer discounts for purchasing service plans longer than 30 days.

No you do not. At the end of checkout, once at PayPal, simply choose “Pay as a guest by debit or credit card”. Your payment will still link back to our billing platform, and the automation will occur to provision your service.

Yes, all of our services offer instant provisioning, as long as you’re who you say you are. We do fraud checks on every order, and if flagged, there will be a delay until Billing opens (7 days a week, 10AM-6PM PST). Make sure when placing an order for a VPS, you select the root / administrator password with a number, a symbol, and an upper case character.

PayPal might charge you automatically if you selected “Subscription” at check-out. If this happens, and you had planned on canceling for the next month, we’ll issue a full refund within the first 48 hours of the next months service.